Customer Service Travel Coordinator - University Placement
Role Overview Are you a real people person and has a passion for helping and supporting people? Do you enjoy building strong relationships? Do you want to join an industry leader in Customer Service? Our 99% Customer Satisfaction score reflects in the team we have at Golfbreaks, no two days are the same in this fast paced, proactive, and enjoyable team.
Key Responsibilities
- Managing Golfbreaks bookings – communicating with customers and suppliers when arranging any amendments to bookings.
- Cross selling and offering new quotes for any changes when existing bookings need adjusting.
- Full Omni channel communication with clients such as inbound and outbound calls, email, live chat, SMS and cases.
- Revenue generation when providing an after sales service to clients by organising and upselling any ‘extra’s.
- Managing customer feedback and any queries that arise prior to, during, or after their breaks.
- Working closely with the sales team and suppliers to ensure high levels of customer service are maintained from the initial point of contact and throughout the entire booking process.
- Supporting with the administration of bookings.
- Relationship building and networking opportunities with Golfbreaks suppliers.
Desired Skills
- Excellent verbal and written communication skills.
- You should be a strong team player.
- Excellent attention to detail.
- Strong organisation and prioritisation skills.
- Proactive attitude
- Enjoy problem-solving
Training Program and Progression
- 2-week intensive classroom training
- 4 weeks training live on the job
- On-going training and support
- Opportunity to taste other areas of the business
Testimonials Ailis Reilly – UK Sales Consultant "I have had such an enjoyable year and know I have learnt so much to take back to university and into a future job. The atmosphere amongst everybody in the office makes you look forward to coming into work every day. The training and responsibilities we have been given especially at the start allowed me to learn so much and improve on skills throughout the year."
Nick Durham – UK Sales Consultant “I am very grateful to have had not only the opportunity of the placement, but also the different opportunities through the year. One of the first things that drew me in to Golfbreaks is the team dynamic and excited vibe around the office. This has continued through the year, still very much being a part of day-to-day life at Golfbreaks, which adds to the enjoyment of each day.”
What Golfbreaks can offer you...
- Well-being days (half a day each month)
- Perkbox discounts and freebies
- Opportunity to visit venues on familiarisation trips
- Staff discounts on hotels and golf courses
- Modern offices in central Windsor – including a state-of-the-art Golf Simulator
- Company social events and team nights out
Company Profile Golfbreaks was formed in 1998 by Chief Executive, Andrew Stanley. We organise golf breaks, holidays, and tournament experiences for more than 230,000 golfers, at over 2,500 resorts and golf courses worldwide, annually.
As the Official Golf Tourism Operator of the PGA TOUR with over 25 years’ experience, we are The Golf Travel Experts, known for delivering outstanding choice, value and service, with the reassurance and security of booking with a fully bonded travel company (both ABTA and ATOL in the UK).
We have 140+ staff based at our head office in Windsor, Berkshire – we also have offices in Charleston, South Carolina and Copenhagen, Denmark, from which our North American and Scandinavian operations are run.
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