EU Travel Consultant - Full Time Position
Role Overview: As a Travel Consultant at Golfbreaks you will have overall responsibility for handling leads from initial enquiry through to booking stage whilst offering specialist knowledge of our products to customers.
Key Responsibilities: Sales Ability
- Show a thorough understanding of and ability to implement the Golfbreaks sales cycle.
- Use a consultative sales approach and have the ability to correctly question clients on their wants and needs.
- Effectively pitch breaks and packages to clients, highlighting the key USP’s each venue/package offers and relaying to the customer why this is the perfect break for them.
- Use suitable closing skills, showcase a solution based mind set and strong objection handling skills to ensure Golfbreaks wins the business over our competitors.
- Demonstrate excellent attention to detail to ensure bookings are made accurately with a seamless handover to our customer service team.
Specialist Product Knowledge:
- Understand the key regions and venues within the relevant sector so you are a true product expert that our customers can lean on for market leading advice.
- Show a strong knowledge of all our offers and which venues are best suited to different client types.
- Offer clients a true consultancy/advice service. This includes all logistical elements of the trip including transport to venues and whilst on site.
- Ability to package and build quotes utilising the best rates/offers available at any given time.
Organisation
- Show a thorough understanding of pipeline management and how to utilise internal system to manage your workload.
- Effectively manage time to ensure all sales leads are given exceptional service levels.
- Have the ability to prioritise what is required to ensure we maximise our conversion rates and work on leads in the right order.
- Maintain high activity levels at all times to ensure our clients receive market leading levels of service
Communication Skills
- High levels of both written and verbal communication skills are essential.
- The ability to build rapport with a wide range of clients and understanding different personality types.
- Building strong client, venue and internal relationships.
Sales Motivation
- Must thrive working in a target/sales related environment.
- Have a self-motivated attitude.
- Show the ability and track record to set goals and achieve these.
- A willingness to learn.
- An interest and passion for sales and the travel industry is essential. Playing golf is an advantage but not a pre-requisite
What we can offer you…
- Well-being days (half a day each month)
- Employee Assistance Program – 24-hour confidential helpline
- Opportunity to enrol in our Private Healthcare
- Opportunity to buy up to 5 days holiday
- Enhanced Maternity, Paternity, and Adoption Leave
- Perkbox discounts and freebies
- Cycle to work scheme
- EV cars through salary sacrifice
- Free eye tests with Specsavers
- Staff discounts on hotels and golf courses
- Exclusive staff discount on Callaway and TravisMathew golf apparel
- Opportunity for hybrid working
Company Profile: Golfbreaks was formed in 1998 by Chief Executive, Andrew Stanley. We organise golf breaks, holidays, and tournament experiences for more than 230,000 golfers, at over 2,500 resorts and golf courses worldwide, annually.
As the Official Golf Tourism Operator of the PGA TOUR with over 25 years’ experience, we are The Golf Travel Experts, known for delivering outstanding choice, value, and service, with the reassurance and security of booking with a fully bonded travel company (ATOL and ABTOT in the UK).
We have 140+ staff based at our head office in Windsor, Berkshire – we also have offices in Charleston, South Carolina and Copenhagen, Denmark, from which our North American and Scandinavian operations are run.
