Customer Service Travel Operations Administrator - University Placement
Role Overview As a Travel Administrator you will be expected to provide support for the Travel Administration team in all day-to-day activities. This role is vital within the booking process to ensure that every component of a break is booked. It requires someone with strong customer service skills and an attention to details when completing tasks.
Being part of a small team will mean working and communicating closely with your peers. On-going training is provided to support both your personal and professional development.
Key Responsibilities
- Collecting outstanding balances from clients
- Communicating with suppliers via phone or email to gain outstanding booking confirmations
- Organising and booking travel extras such as car hire, Eurotunnel, transfers and ferries
- Management of the central mailboxes daily, uploading enquiries to our internal system and distributing booking confirmations to the Sales and Customer Service teams
- Prioritising of personal workflow to ensure that the daily targets set are met by the end of the day
- Running reports and putting together daily stats into spreadsheets
- To liaise with other departments on any travel queries
- Ad hoc travel administration duties as required
You will be providing support for the sales and service department, so will need to adopt a proactive attitude to the role and be able to use your initiative to solve issues should they arise. The role demands excellent attention to detail, organisation, prioritisation, and teamwork as well as effective communication skills.
What Golfbreaks can offer you
- Well-being days (half a day each month)
- Perkbox discounts and freebies
- Opportunity to visit venues on familiarisation trips
- Staff discounts on hotels and golf courses
- Modern offices in central Windsor – including a state-of-the-art Golf Simulator
- Company social events and team nights out
Company Profile Golfbreaks was formed in 1998 by Chief Executive, Andrew Stanley. We organise golf breaks, holidays, and tournament experiences for more than 230,000 golfers, at over 2,500 resorts and golf courses worldwide, annually.
As the Official Golf Tourism Operator of the PGA TOUR with over 25 years’ experience, we are The Golf Travel Experts, known for delivering outstanding choice, value and service, with the reassurance and security of booking with a fully bonded travel company (both ABTA and ATOL in the UK).
We have 140+ staff based at our head office in Windsor, Berkshire – we also have offices in Charleston, South Carolina and Copenhagen, Denmark, from which our North American and Scandinavian operations are run.
If you have any issues uploading your files, please contact [email protected].
