Travel Coordinator - Pro Travel - Full Time Position
Role Overview
Would you like the opportunity to talk about something you love every day? Do you have what it takes to offer world-class customer service? Do you have a passion for sports, leisure, or travel? If so, you could be the perfect candidate for an exciting opportunity in our fast-paced and people-orientated Pro Travel team at Golfbreaks.
The Travel Coordinator role ensures no two days are the same, you will be liaising with a number of hotels and resorts around the world, whilst dealing with a range of PGA Professional client travel requests.
Golfbreaks offers you a full training programme to allow you to feel confident and equipped with the tools to be able to offer a first-class service to our customers.
What you will be doing
- Management of existing bookings – communicating with customers when dealing with amendments to the booking and offering new quotes for any changes.
- Provide a high level of after sales service to clients by organising any ‘extras’ and answering questions about existing bookings.
- Supporting with the client online journey including portal queries.
- Full Omni channel communication with clients such as inbound and outbound calls, email, live chat and cases.
- Supporting with the administration of a booking including but not limited to collecting balances, completing supplier confirmations, collecting travel information and rooming lists.
- Handle any negative feedback and customer issues that may occur prior to, during or after the golf break bookings.
- Assisting the sales teams with incoming enquiries and providing an excellent referral service.
Required Skills and Competencies
- Excellent verbal and written communication skills.
- Superb attention to detail.
- Enthusiastic and committed with a positive attitude.
- Excellent time management and organisation skills.
- Drive and energy to go above and beyond for our clients.
- Ability to position products proactively and in line with bespoke customer expectations.
- Passion for working as part of a team to hit overall targets.
- A willingness to learn.
Desirable Experience and Knowledge
- An interest or knowledge of golf and playing ability is beneficial but not essential.
- Experience within a target driven/ sales environment.
- Experience within a customer-facing role.
What we can offer you
- Well-being days (half a day each month)
- Enhanced company pension plan
- Perkbox discounts and freebies
- Employee assistance Program – 24-hour confidential help line
- Opportunity for hybrid working
- Eye test contributions
- Opportunity to visit venues on familiarisation trips
- Staff discounts on hotels and golf courses
- Cycle to work scheme
- A chance to really make a difference within an ambitious company
- Modern offices in central Windsor – including a fantastic staff break out area with a Golf Simulator
Company Profile
Golfbreaks was formed in 1998 by Chief Executive, Andrew Stanley. We organise golf breaks, holidays, and tournament experiences for more than 230,000 golfers, at over 2,500 resorts and golf courses worldwide, annually.
As the Official Golf Tourism Operator of the PGA TOUR with over 25 years’ experience, we are The Golf Travel Experts, known for delivering outstanding choice, value, and service, with the reassurance and security of booking with a fully bonded travel company (ATOL and ABTOT in the UK). We have 140+ staff based at our head office in Windsor, Berkshire – we also have offices in Charleston, South Carolina and Copenhagen, Denmark, from which our North American and Scandinavian operations are run
