Important Golfing Extras

The following extra information has been compiled through our experience of booking golfing breaks over the past 10 years. Please read carefully, as it will help ensure that your expectations are met and that our commitment to you is within our control.

We will do everything possible to confirm your requested tee times, however hotels/golf courses do reserve the right to alter preferred tee times. If for any reason your tee times should not be available, as part of our service we will offer you the nearest possible alternative. Tee times are based on playing in four-balls and therefore you may be paired up with other golfers on the day. Resort courses are usually very busy in the high season and you should expect between a 4 and 4.5 hour round as a reasonable pace of play although this can be slower in extremely busy times. We cannot be held responsible for slow play on a golf course.

Although the standard of golf courses is inspected on a regular basis, their actual playing condition may vary from time to time. Course maintenance such as aerating greens, improving drainage will happen from time to time and often will be scheduled at such short notice, depending on weather, which means that we are not always made aware of when this will occur. Equally, in particularly dry spells, when there are water bans in place, fairways and greens may be burnt and not in the best of playing conditions. Events such as these are out of our control and we cannot be held responsible for the condition of the course during your break.

Some hotels/golf courses will require handicap certificates before accepting visitors, which we will endeavour to advise you of at the time of booking and by stating on your booking confirmation. Whilst a certificate of playing ability is not essential on all courses, the appropriate golfing etiquette and knowledge of golfing rules is expected and each hotel/golf course reserves the right to refuse access if it is judged that individuals do not display the required etiquette and/or knowledge. We cannot be held responsible in these circumstances.

Appropriate dress and footwear should be worn at all times on the course and in the clubhouse (as per the information included in your confirmation). Certain hotels require dress code for dinner and this will be advised at the time of booking and in the extra notes on your booking confirmation. We cannot accept any responsibility for any ruling by the hotel/golf course if you or any of your group is unable to play or dine due to inappropriate attire.

When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the hotel. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs) as a result of your actions.

We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we or the supplier in question are entitled, without prior notice, to terminate the break of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the hotel or other service. We nor the supplier will have any further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.

As inclement weather is inevitable during the course of the year, hotels and golf courses may either close the golf course or operate temporary tees and greens at their sole discretion.

In the event of this happening, our Inclement Weather policy is as follows:

1. Prior to arrival date

Details of each golf courses inclement weather policy are available from our service team - email: [email protected].

If requested to do so we will call and check the status of the golf course on your behalf. Should you choose not to travel, subject to the policy of the supplier in these circumstances, we will try and postpone your golf break; however price supplements may be incurred depending on when your break is re-booked for. No refunds are available under any circumstance for cancellations made due to course closure.

2. During your golf break

Golf played on temporary greens and tees is non-refundable and is considered to be an accepted part of playing winter golf. Please note that trolley and buggy bans occur frequently when a course is wet and are determined by those in charge of the golf course.

If you are unable to play golf on your break due to course closure we will, without guarantee and at the supplier’s discretion, try and obtain a partial refund or green fee vouchers for the golf element of the break. It is however worth noting that we sell winter breaks at a discounted rate and so any refund will not be equivalent to the full green fee and with many of our winter breaks the golf element is considered complimentary.

Each hotel and golf course sets its own inclement weather policy. All decisions regarding partial refunds or green fee vouchers are solely at the discretion of the hotel and golf course and are final.

We cannot be held responsible should inclement weather prevail.

Please take a minute to familiarise yourself with the appropriate information below if any of your travel elements have been booked through Golfbreaks.

Eurotunnel

In order to check-in, you will need the following:

• Eurotunnel confirmation with booking reference number*
• Valid passport for each passenger
• A Driving license for each Vehicle Driver
• Proof of Car insurance
• Car registration documents

*Your booking reference number is included with your travel documents. Please quote your booking reference number when you check-in to receive your ticket. Alternatively, proceed to the self check-in lane, and you will obtain a booking pass by typing your eight-digit Eurotunnel booking reference on the machine.

You must arrive at least 45 minutes prior to your booked departure time, to allow for check-in procedures and passport control.

Notes:

• French law requires you carry a driving license, proof of insurance and car registration documents at all times whilst driving
• Vehicles powered by LPG and dual-powered vehicles will not be accepted on Eurotunnel
• Please be aware that the Eurotunnel train on which you are booked is the train on which you should travel. There is a two hour "grace period" either side, during which you will be placed on the next available train (depending on space). If you arrive outside this period, Eurotunnel will make every effort to get you a crossing as soon as possible, although this may involve a considerable wait and/or an increase in price. We therefore strongly advise that, where possible, any changes to your travel arrangements are made with us as early as possible (preferably before the day of travel), so as to avoid any complications at the terminal

Cancellation Conditions:

• If any Eurotunnel cancellation is made less than 14 days before the date of outward travel, the full Eurotunnel rate shall be charged
• If any Eurotunnel cancellation is made between 14 and 56 days before the date of outward travel, 50% of the Eurotunnel rate shall be charged

P&O Ferries

Your booking reference number is included with your travel documents. Please quote your booking reference number when you check-in to receive your ticket.

In order to check-in, you will need the following:

• Confirmation with booking reference number
• Valid passport for each passenger
• A Driving license for each Vehicle Driver
• Proof of Car insurance
• Car registration documents

Dover-Calais: check-in is 1 hour prior to departure. Calais-Dover: check-in is 45 minutes prior to departure.

Brittany Ferries

Your booking reference number is included with your travel documents. Please quote your booking reference number when you check-in to receive your ticket.

In order to check-in, you will need the following:

Confirmation with booking reference number Valid passport for each passenger A Driving license for each Vehicle Driver Proof of Car insurance Car registration documents

Check in is 45 minutes prior to departure.